Shipping policy

Shipping & Delivery Policy

At Decorino, we understand that furniture is more than a product — it is part of your space. That is why we take every precaution to ensure that your order is prepared, handled, and delivered with care.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Processing times may vary depending on product availability and whether the item is ready-made, made-to-order, or customized.

The estimated processing and delivery timeframe will be communicated at the time of purchase.

2. Delivery Timeframes

Delivery times depend on your location, product availability, order size, and the nature of the items purchased.

While Decorino makes every reasonable effort to meet the estimated delivery timeframe, delivery dates are estimates and may be affected by circumstances beyond our control.

Customized and made-to-order furniture may require additional production time.

3. Delivery Areas & Charges

Decorino currently offers delivery to [Delivery Areas].

Delivery charges may vary depending on the delivery location, order size, furniture dimensions, and any additional services required.

Any applicable delivery charges will be communicated or displayed before your order is confirmed.

4. Delivery & Installation

Where applicable, delivery may include placement and/or assembly services.

Installation services may be available for selected products and locations and may be subject to additional charges.

Customers are responsible for ensuring that the delivery location provides safe and suitable access for the furniture, including entrances, doors, elevators, stairways, corridors, and other access points.

5. Receiving Your Order

We strongly recommend inspecting your order carefully upon delivery before accepting it.

If you notice any visible damage, missing components, or incorrect items, please notify our delivery team immediately.

Any damage or issue that is not immediately visible should be reported to Decorino within 48 hours of delivery, together with clear photographs or videos where applicable.

6. Delivery Delays

Although we strive to deliver every order within the estimated timeframe, unforeseen circumstances may occasionally cause delays.

These may include transportation issues, weather conditions, supplier or production delays, high order volumes, or other circumstances beyond our reasonable control.

In such cases, Decorino will make reasonable efforts to keep you informed and provide an updated estimated delivery date.

7. Delivery Address

Customers are responsible for providing an accurate and complete delivery address and contact information.

If delivery cannot be completed due to an incorrect address, unavailable recipient, restricted access, or other circumstances attributable to the customer, additional delivery or rescheduling charges may apply.

8. Changes to Orders

If you need to change your delivery address or order details, please contact Decorino as soon as possible.

Once an order has entered production, preparation, or dispatch, changes or cancellations may no longer be possible or may be subject to additional charges.