Service Terms

Effective Date: August 11, 2026

Welcome to Decorino.

These Service Terms (“Terms”) govern your access to and use of the Decorino website, online store, products, services, and any related digital experiences (collectively, the “Services”).

By accessing our website, creating an account, placing an order, or using any of our Services, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, please do not use our Services.

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1. About Decorino

Decorino is a modern furniture and home interiors brand dedicated to offering thoughtfully designed furniture and décor products that combine contemporary aesthetics, functionality, and quality.

Throughout these Terms, “Decorino,” “we,” “us,” and “our” refer to Decorino, while “you” and “customer” refer to any person accessing our website or purchasing our products.

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2. Eligibility and Account Responsibility

By using our Services, you confirm that:

- The information you provide to us is accurate, complete, and up to date.
- You have the legal capacity to enter into a purchase agreement under applicable law.
- You will use our website and Services only for lawful and legitimate purposes.
- You are responsible for maintaining the confidentiality of any account credentials associated with your Decorino account.
- You are responsible for all activity carried out through your account.

If we reasonably believe that account information is inaccurate, fraudulent, or being used improperly, we reserve the right to suspend or terminate the account.

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3. Product Information and Availability

We make every reasonable effort to ensure that product descriptions, specifications, dimensions, materials, finishes, colors, and images displayed on our website are accurate and up to date.

However, certain variations may occur due to:

- Differences in screen and device settings.
- Natural characteristics of wood, leather, stone, fabric, or other materials.
- Manufacturing and finishing processes.
- Lighting conditions in product photography.

Such variations do not necessarily constitute a product defect.

All products are subject to availability. We reserve the right to discontinue, modify, or update any product, specification, material, finish, or design without prior notice.

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4. Product Pricing

All prices displayed on the Decorino website are subject to change without prior notice.

While we make every effort to ensure pricing information is accurate, occasional typographical, technical, or system errors may occur.

If an obvious pricing error affects an order, Decorino reserves the right to contact the customer and offer the option to proceed with the correct price or cancel the affected order.

Any applicable taxes, delivery charges, installation fees, or additional service charges will be communicated during the ordering process where applicable.

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5. Orders and Order Confirmation

Placing an order through the Decorino website constitutes a request to purchase the selected products.

An order is not considered fully confirmed until it has been accepted and confirmed by Decorino.

We may contact you to verify:

- Your contact information.
- Delivery address.
- Product availability.
- Payment details.
- Customization requirements.
- Any other information necessary to process your order.

Decorino reserves the right to reject or cancel an order where reasonably necessary, including cases involving product unavailability, pricing errors, suspected fraud, inaccurate information, or other operational circumstances.

If an order is cancelled after payment has been received, any eligible refund will be processed using the applicable payment method or another appropriate method agreed upon with the customer.

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6. Payment

Customers must provide valid and accurate payment information when placing an order.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Available payment methods may vary depending on location, order type, and other factors.

Decorino reserves the right to require additional verification before processing certain orders.

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7. Delivery and Shipping

Decorino will make reasonable efforts to deliver orders within the estimated timeframe communicated to the customer.

Estimated delivery dates are not guaranteed and may be affected by:

- Product availability.
- Custom manufacturing requirements.
- Delivery location.
- Transportation conditions.
- Public holidays.
- Unexpected operational delays.
- Circumstances beyond our reasonable control.

Customers are responsible for ensuring that the delivery information provided is complete and accurate.

For large furniture items, customers are also responsible for ensuring reasonable access to the delivery location, including entrances, elevators, stairways, corridors, and other relevant access points.

Additional delivery or handling charges may apply where special access arrangements are required.

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8. Inspection Upon Delivery

Customers are encouraged to inspect their furniture at the time of delivery.

If a product appears damaged, defective, incomplete, or different from the ordered item, the customer should notify Decorino as soon as reasonably possible and provide supporting photographs or other requested information.

Failure to report an issue promptly may affect our ability to investigate or resolve the matter, subject always to any mandatory rights provided by applicable law.

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9. Assembly and Installation

Where assembly or installation services are offered, the scope and applicable fees will be communicated to the customer.

Customers are responsible for ensuring that:

- The installation area is clear and accessible.
- The required space is ready before the scheduled appointment.
- Any necessary building or property permissions have been obtained.
- Existing furniture or obstacles that may interfere with installation are removed where required.

Decorino is not responsible for delays or additional costs resulting from inaccessible locations, unsuitable installation areas, or circumstances outside our reasonable control.

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10. Custom and Made-to-Order Products

Decorino may offer products that are customized or manufactured specifically according to customer-selected specifications.

These may include customized dimensions, materials, colors, finishes, fabrics, configurations, or other design options.

Because such products are prepared specifically for the customer, they may be subject to special cancellation, return, exchange, and refund conditions.

Any applicable conditions will be communicated before the order is finalized.

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11. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by Decorino's applicable Return & Refund Policy.

Customers must follow the procedures and eligibility requirements specified in that policy.

Depending on the nature of the product and applicable law, certain items may be excluded from return or exchange, including customized or made-to-order products.

Nothing in these Terms is intended to restrict any mandatory consumer rights that apply under applicable law.

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12. Customer Responsibilities

When using Decorino's Services, you agree not to:

- Use the website for unlawful purposes.
- Provide false, misleading, or fraudulent information.
- Attempt to gain unauthorized access to our systems.
- Interfere with the operation or security of the website.
- Upload malicious software or harmful content.
- Copy, reproduce, scrape, or commercially exploit website content without authorization.
- Use Decorino's brand, images, designs, or intellectual property without permission.

Any violation may result in suspension or termination of access and may lead to further action where appropriate.

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13. Intellectual Property Rights

All intellectual property displayed through the Decorino website and Services—including but not limited to:

- Brand names and logos.
- Product names.
- Furniture designs.
- Product photography.
- Graphics and visual materials.
- Website layouts.
- Written content.
- Marketing materials.
- Trademarks and trade dress.

is owned by Decorino or used under appropriate authorization.

No content may be copied, reproduced, modified, distributed, displayed, published, or commercially exploited without prior written authorization from Decorino.

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14. Third-Party Services and Links

Our website may contain links, integrations, or services provided by third parties, including payment providers, delivery partners, analytics services, or other external platforms.

Decorino does not control third-party services and is not responsible for their independent policies, availability, content, or practices.

Your use of third-party services may be subject to the terms and policies of the relevant third party.

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15. Website Availability and Security

We aim to maintain a secure, reliable, and accessible online experience.

However, we do not guarantee that the website will always be:

- Available without interruption.
- Free from errors.
- Completely secure.
- Free from viruses or other harmful components.

We may temporarily suspend or restrict access to all or part of the website for maintenance, updates, security measures, technical issues, or operational reasons.

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16. Limitation of Liability

To the maximum extent permitted by applicable law, Decorino shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or Services.

This may include losses resulting from website interruptions, delays caused by circumstances outside our reasonable control, inaccurate information provided by the customer, or improper use of products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

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17. Events Beyond Our Control

Decorino will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, extreme weather, transportation disruptions, government actions, public emergencies, labor disruptions, infrastructure failures, or other events that could not reasonably have been anticipated or prevented.

Where such circumstances occur, we will make reasonable efforts to minimize their impact and resume normal service as soon as reasonably possible.

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18. Privacy

Your use of the Decorino website may involve the collection and processing of personal information.

Any personal information collected through our Services will be handled in accordance with our Privacy Policy.

By using our Services, you acknowledge that you have reviewed our Privacy Policy and understand how your information may be processed.

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19. Changes to These Terms

Decorino may update or modify these Terms from time to time to reflect changes in our Services, business operations, products, or applicable legal requirements.

When material changes are made, the updated Terms will be published on this page with a revised effective date.

Your continued use of the website after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

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20. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws and regulations governing Decorino and the customer's transaction, without prejudice to any mandatory consumer protections that may apply.

Any dispute arising in connection with these Terms or the Services shall be handled through the competent authorities or courts having jurisdiction under applicable law.

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21. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable, where permitted by law.

The remaining provisions shall continue to remain in full force and effect.

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22. Entire Agreement

These Terms, together with any applicable policies referenced herein—including our Privacy Policy, Return & Refund Policy, and Shipping Policy—constitute the terms governing your use of Decorino's Services and your purchases through our website.

Any additional terms specifically communicated for a particular product or service may also apply.

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23. Contact

If you have any questions regarding these Service Terms, your order, our products, or our Services, please contact the Decorino customer support team through the contact information available on our website.

Decorino
Modern Furniture. Thoughtfully Designed.